Privacy Policy

Last Updated: June 16, 2026.

At Mr Jones Casino, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, process, store, and protect your information when you use our website and services.

We operate in strict compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a service provider operating within the United Kingdom, we prioritize transparency and user control regarding personal data.

Controller of Personal Data

For the purposes of applicable data protection laws, Mr Jones Casino acts as the Data Controller. This means we are responsible for determining the purposes and means of the processing of your personal data. If you have any questions regarding this policy or wish to exercise your data rights, you may contact our dedicated support team at [email protected].

Information We Collect

We collect information to provide a secure, personalized, and regulatory-compliant gaming experience. The data we collect falls into the following categories:

  • Account Registration Data: Information provided during sign-up, including your full name, date of birth, residential address, email address, and mobile phone number.
  • Verification Data (KYC): To comply with UK Gambling Commission (UKGC) regulations regarding Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, we may require copies of government-issued identification (passport, driving license), utility bills, or bank statements to verify your identity and proof of address.
  • Technical and Usage Data: Details about your device, IP address, browser type, operating system, and data regarding your interaction with our website, such as login timestamps and navigation patterns.
  • Financial and Transactional Data: Records of deposits, withdrawals, and gaming activity. We support various secure payment methods relevant to the UK market, including Visa, Mastercard, and various e-wallet services.
  • Communication Data: Records of correspondence when you contact our support team via email or live chat.

Legal Basis for Processing

We process your personal data only when we have a legal basis to do so under the UK GDPR. These bases include:

  • Contractual Necessity: Processing is required to provide the services you have requested, such as managing your gaming account and processing payments.
  • Legal Obligation: Processing is necessary to comply with our regulatory requirements under the Gambling Act 2005 and UKGC licensing conditions, including AML and responsible gambling mandates.
  • Legitimate Interests: We may process data to improve our services, ensure website security, and prevent fraud, provided such interests do not override your data protection rights.
  • Consent: Where you have explicitly provided consent, such as for receiving promotional marketing communications.

How We Use Your Data

We utilize your information to fulfill the following objectives:

  • Account Management: To register, maintain, and secure your player account.
  • Compliance and Safety: To perform identity verification checks and monitoring required by law to prevent illegal activities, including fraud and money laundering.
  • Responsible Gambling: To monitor your activity to identify signs of problem gambling and to provide you with necessary interventions, support resources, and self-exclusion options as required by the UKGC.
  • Service Optimization: To analyze usage trends to improve the functionality and performance of our website.
  • Communication: To send you important updates regarding your account, changes to our terms, or promotional offers, should you have opted in to receive them.

Data Sharing and Disclosure

We treat your personal data with the utmost confidentiality. We do not sell your personal information to third parties. We may, however, share your data in the following limited circumstances:

  • Service Providers: We share data with third-party processors who perform services on our behalf, such as identity verification providers, payment processors, and IT infrastructure providers. All such parties are bound by strict contractual obligations to handle your data securely.
  • Regulatory and Legal Authorities: We may disclose your information to the UK Gambling Commission, law enforcement agencies, or other relevant authorities when required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to continued compliance with this policy.

Data Security and Storage

We employ industry-standard technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using Secure Socket Layer (SSL) technology to protect sensitive data transmitted during transactions.
  • Access Control: Limiting access to your personal data to authorized employees who require it to perform their professional duties.
  • Retention: We retain your data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal, accounting, or reporting requirements. Under UK regulatory standards, certain financial and identification records must be retained for a minimum period of five years following the closure of your account.

Your Rights Under UK GDPR

As a user, you have specific rights concerning your personal information:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data, provided there is no overriding legal obligation for us to retain it.
  • Right to Restrict or Object: You may request that we limit the processing of your data or object to certain processing activities.
  • Right to Data Portability: You may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the legally mandated timeframe.

Responsible Gambling and Support

We take our responsibility toward your well-being seriously. In compliance with UKGC standards, we provide access to responsible gambling tools, including deposit limits, time-outs, and self-exclusion. If you or someone you know is struggling with gambling-related issues, we encourage you to seek professional assistance. Support is available through independent organizations that provide advice, counseling, and specialized helplines within the UK.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. Cookies help us remember your preferences and ensure that our platform functions correctly. You may choose to disable cookies through your browser settings, although doing so may affect the functionality of our website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified to you via email or through a prominent notice on our website. We recommend that you review this page periodically to stay informed about how we are protecting your information.

Contact Information

For any inquiries, concerns, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to our team:

Email: [email protected].

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent body set up to uphold information rights.