Responsible Gambling

At Mr Jones Casino, we believe that your gaming experience should always be defined by fun, excitement, and entertainment. We are fully committed to ensuring that our platform remains a safe environment for all our players. While for the vast majority of our community gambling is a harmless leisure activity, we recognize that for some, it can become a significant challenge.

Our commitment to you goes beyond providing high-quality games; it involves a profound responsibility to protect you. We operate under the strict regulations set by the United Kingdom Gambling Commission (UKGC), which mandates the highest standards of player protection, transparency, and fairness. We take these responsibilities seriously and have implemented comprehensive tools and support systems to help you maintain control over your gaming habits.

Our Philosophy: Staying in Control

Gambling should never be viewed as a way to make money or recover lost funds. It is a form of entertainment, and like any other leisure activity, it comes with costs. To enjoy the experience safely, it is essential to gamble only what you can afford to lose and to treat the time spent playing as a planned activity, not a necessity.

We encourage all our players to take regular breaks, set realistic budgets, and remain mindful of their emotional state. If you find yourself playing to escape stress, boredom, or financial pressure, it may be time to step back and re-evaluate your relationship with gaming.

Empowering You with Player Protection Tools

We provide a suite of robust tools designed to empower you to manage your play proactively. You can access these features directly through your account dashboard under the "Responsible Gaming" section at any time.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your bankroll. You can set daily, weekly, or monthly limits on how much money you can deposit into your account. Once your limit is reached, you will be unable to add more funds until the time period resets.

  • Recommendation: Set these limits before you start playing, rather than when you feel tempted to chase losses.
  • Flexibility: Any request to lower a limit will be processed immediately. If you wish to increase your limit, there is a mandatory 24-hour cooling-off period before the change takes effect, giving you time to reconsider your decision.

Reality Checks

It is easy to lose track of time when immersed in gameplay. Our reality check feature allows you to set a timer that will trigger a pop-up notification at intervals of your choosing (e.g, every 30 or 60 minutes). This notification will display how long you have been playing and your net winnings or losses during that session, helping you make an informed decision about whether to continue or step away.

Cooling-Off Periods

If you feel that you need a short break from our platform to regain perspective, you can initiate a cooling-off period. This allows you to restrict access to your account for a defined duration, ranging from 24 hours up to six weeks. During this time, we will block your access to games, and you will not receive any marketing communications from us.

Self-Exclusion

If your gaming is causing you distress or you feel you have lost control, self-exclusion is the most appropriate tool. This is a formal request to block your access to your Mr Jones Casino account for a period of six months up to five years.

  • Once you choose to self-exclude, we will take all reasonable steps to prevent you from opening a new account and to remove you from our marketing databases.
  • We strongly encourage you to seek professional support if you feel that self-exclusion is necessary.
  • We also recommend registering with GAMSTOP, a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.

Recognizing the Signs of Problem Gambling

Being aware of the warning signs is the first step toward getting help. If you recognize any of the following in yourself or a loved one, it is important to take action:

  • Chasing Losses: The belief that you can win back money you have lost by playing more.
  • Preoccupation: Constantly thinking about gambling, planning when to play, or looking for ways to get money to gamble.
  • Neglecting Responsibilities: Prioritizing gambling over work, family, social commitments, or personal well-being.
  • Increased Secrecy: Hiding your gambling activities from family or friends, or becoming defensive when asked about your habits.
  • Gambling with Money for Essentials: Using funds designated for rent, bills, or food to gamble.
  • Emotional Turmoil: Feeling anxious, depressed, or irritable when unable to gamble, or using gambling as a way to cope with negative feelings.

Seek Professional Support

You are never alone in this. There are numerous organizations in the United Kingdom dedicated to providing free, confidential, and expert support for anyone affected by gambling-related issues. We urge you to contact them if you or someone you know is struggling.

National Gambling Helpline

The National Gambling Helpline provides 24/7 support, advice, and information.

  • Website: Reach out via their official portal for live chat support and resources.
  • Telephone: Call 0808 8020 133 to speak with a trained advisor who can offer non-judgmental support.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms. They offer a range of services, including one-to-one counseling, group programs, and a dedicated forum.

BeGambleAware offers a wealth of information to help you stay in control. Their website provides interactive tools, tips on how to manage your gambling, and clear guidance on how to find help if things go wrong.

GAMSTOP

As mentioned, GAMSTOP allows you to self-exclude from all registered gambling sites in the UK. This is an essential step for those who find that individual site exclusions are not enough to manage their behavior across the industry.

Protecting Minors

At Mr Jones Casino, we take the prevention of underage gambling extremely seriously. Gambling by anyone under the age of 18 is a criminal offense in the United Kingdom.

We employ rigorous identity verification checks to ensure that all our customers are of legal age. If you share a computer or mobile device with a minor, we strongly recommend that you install filtering software, such as Gamban or NetNanny, to restrict access to gambling websites. These tools can help protect younger users from accidentally accessing restricted content.

Financial Management and Responsible Behavior

Beyond the technical tools we provide, we encourage all our players to adopt healthy habits:

  • Set a Budget: Never deposit money that is set aside for living expenses. Treat your gambling budget as a cost for entertainment, similar to buying a cinema ticket.
  • Keep a Record: Monitor your deposits and withdrawals carefully. If you find that your losses are consistently exceeding your budget, take a break immediately.
  • Avoid Alcohol and Drugs: Playing under the influence of substances can cloud your judgment and lead to impulsive decisions that you might regret later.
  • Balance Your Life: Ensure that gambling is just one of many hobbies. Engage in physical activity, spend time with friends and family, and pursue other interests.

Our Commitment to You

We are proud to provide a safe, secure, and regulated environment. Our systems are regularly audited to ensure that all games remain fair and that our responsible gambling measures are effective. Our support team is trained to recognize signs of problem gambling and is equipped to offer guidance on using our tools or directing you to the appropriate external support organizations.

If you ever feel that your interaction with Mr Jones Casino is no longer a positive one, please reach out to our customer support team. They are trained to assist with your concerns with empathy, discretion, and the utmost professional care.

Remember, the goal of gambling is to have fun. The moment the fun stops, you should stop too. Your well-being is our highest priority, and we are here to support you in maintaining a balanced and healthy relationship with gaming.